Marmaduke’s Privacy Policy
Introduction
This is the privacy policy of Marmaduke’s Emporium. In this document, "we", "our", or "us" refers to Marmaduke’s Emporium.
This privacy policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act.)
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Information we process because we have a contractual obligation with you
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information :
· Billing and shipping address
· Details relating to your purchase
· Email address
· Name
· Phone number
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
We will continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us by email.
Information we process as a website visitor
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Specific uses of information you provide to us
1. Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
2. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of a reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
3. Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
4. Complaining
When we receive a complaint, we record all the information you have given to us. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
5. Cookies
Cookies are small text files that are placed on your device by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a smooth personalised experience. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Our website uses cookies. They are placed by software that operates on our servers and by software operated by third parties whose services we use.
The third parties we use are for the most part fairly obvious and if you are concerned by the cookies they utilise you should make yourself aware of their privacy and cookie polices.
We use cookies in the following ways :
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in to our website
to record your answers to surveys and questionnaires on our site while you complete them
efficient use of the shopping cart
6. Site Analytics
Our website collects data about your browser, network and device, webpages visited and your IP address. This data is often known as Site Analytics or Performance Cookies.
This may also include details of your use of the website, including clicks; internal links; pages visited; scrolling, searches and timestamps.
This data is only collected when you acknowledge our Cookie Banner.
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity and provide us with statistics about how you use the website so that it can be improved.
7. Emails
We may email you with messages about your order. For example, we may email you to tell you that you have made a purchase or your order has been shipped.
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
8. Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
9. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of their cookies, you may see advertisements for our products and services on other websites.
10. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
11. Data may be processed outside the United Kingdom
Our websites are hosted in United States of America.
We may also use outsourced services in countries outside of the UK from time to time in other aspects of our business. Accordingly data obtained within the UK or any other country could be processed outside the UK.
The data protection clauses in our contracts with data processors include transfer clauses written by or approved by relevant supervisory authorities in the UK.
Other
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
To obtain a copy of any personal data you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. If you wish us to edit or delete personal data that we hold, you should contact us to make your request and we shall first take reasonable steps to verify your identity before taking any action.
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. We collect data about all users of and visitors to these areas regardless of age.
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
If you are not happy with our privacy policy or if you have any complaint then you should tell us. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO).
Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required by us to provide you with the services you have requested; to comply with the law, including for the period demanded by our tax authorities or to support a claim or defence in court.
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. If you have any question regarding our privacy policy, please contact us.